At the moment, Santander Bank uses its mobile application to authorize all kinds of activities. At this point there is no other way to complete verification processes (including on bank's website itself). Mobile app and mobile authorization have replaced previously used SMS codes sent to the account owner. This means that app and mobile authorization are key tools in the process of confirming actions, and any problem in this regard can significantly set back the user journey and execution of many actions online.
To enhance mobile authorization visibility, I applied Fitts' Law by adding the function to the main screen and shortcuts section as well, thereby reducing the time and effort required to perform action. This is conceptual and non-commercial project.
Despite the key role of the mobile app in the process of verifying any activity, mobile authorization as a function is not visible in the main interface or shortcuts. Using it is possible only after expanding the menu or entering a separate tab. While mobile authorization is available from the login screen, there are times when confirming identity several times through the app makes the push notification not appear on its own and you have to go into the app itself and then into the menu to find it.
As an example of using desktop to login to an gov platform or to confirm your identity using a bank - the first step is to enter your login and then enter the password for your bank account.
At next stage (step 3) there is a need to use the mobile app - bank informs us that we need to complete rest of the process through mobile app to confirm actions.
Now it's possible to use mobile authorization function from login page and side menu or by clicking on push notification.
Mobile authorization can be accessed by choosing menu (the icon visible in the upper right corner) and then selecting it from the list ("Let's stay in touch" section).
Due to importance of mobile authorization in all confirmation processes - I decided to add it to the home screen as well, so that it is also available as a shortcut. This eliminates a need to go to the menu and search for it in the list. Thanks to this change, access to the mobile authorization function will be from every part of the application - login screen, push notifications, main screen and shortcuts eliminating the potential slowdown of the confirmation process. "All shortcuts" feature is removed as icon and in my proposition it's used as an text above main shortcuts.
After moving the mobile authorization function to the home screen, I came up with an additional idea - customizing the shortcut section. In my case study, I treat mobile authorization as a key feature, but users do not use the same features as often. Such screen customization functionality is known from mobile operating systems (iOS, Android) and the Santander app currently allows customization of even the home screen layout (screen below) - creating the ability to personalize the shortcut section would be another step towards flexibility.
However, this is a more innovative solution, significantly interfering with the app architecture and generating more costs for the company. Having a real impact on the application interface, I would treat such a solution as a long-term project and include it in the application development strategy - ultimately, the decision would be preceded by research with users and estimation of costs and profitability of such functionality.
